Privacy Policy

1. Introduction

Zikhra Interiors ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us. We comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

We collect the following types of information:

3. How We Collect Information

• Contact forms and consultation booking forms on our website
• WhatsApp conversations initiated through our website
• Phone calls and email communications
• In-person meetings and site visits
• Cookies and similar tracking technologies on our website

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide consultations
• To create and deliver interior design proposals
• To manage and execute your interior design project
• To communicate project updates and milestones
• To send relevant offers, updates, and newsletters (with your consent)
• To improve our website and services
• To comply with legal obligations

5. Data Storage & Security

Your data is stored securely using industry-standard encryption and security measures. We use Supabase, a secure cloud platform, for data storage with row-level security policies. Access to personal data is restricted to authorized personnel only. We implement the following security measures:

• SSL/TLS encryption for data in transit
• Encrypted database storage
• Role-based access controls
• Regular security audits and monitoring
• Secure authentication for admin access

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With trusted vendors and contractors involved in your project (e.g., material suppliers, craftsmen)
• With service providers who assist our operations (e.g., cloud hosting, analytics)
• When required by law, regulation, or legal process
• To protect our rights, property, or safety

7. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand how visitors interact with our site and improve our services. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Withdraw Consent: Withdraw consent for marketing communications
• Portability: Request your data in a portable format
• Grievance: Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at zikhraofficial@gmail.com.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Project-related data is retained for a minimum of 5 years after project completion for warranty and legal purposes. Marketing data is retained until you withdraw consent.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services and website are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are: